Customer Success

Customer Success Specialist

Warsaw   |   Full Time

If you consider yourself as a people person and you like to help others to be more successful - you’re in the right place. LiveCall, a fast-growing software startup, is currently looking for a Specialist to the Customer Success Department.


Your daily responsibilities will include:

  • providing the best, friendly and customer-oriented support to LiveCall customers and potential customers,

  • responding to LiveCall's customer requests via live chat, e-mail and telephone between 9AM and 5PM (Mo-Fri)

  • conducting basic product training (demo) for new customers,

  • help in maintaining and developing a knowledge base about the software (help.livecall.io),

  • pro-active outreach to new customers to help them gain as much value from LiveCall as possible,

  • creating procedures, KPIs for Customer Support Department and reporting on them.


We expect from you:

  • openness and good interpersonal skills

  • advanced English skills, both written and spoken,

  • ease of learning new programs and internet tools,

  • minimum of 25 hours of engagement/ week


Any of the following would be considered as an advantage:

  • experience in working in customer service (work in a restaurant or a department store is also ok),

  • interest in marketing, communication, new technologies or the world of startups.


From LiveCall you can expect:

  • 3000-6000 zł gross/month

  • a positive atmosphere and friendly conditions for acquiring new skills,

  • getting to know interesting tools that will be useful in any career path (eg User.com, Clickup.com, Slack, Google Apps),

  • getting to know the startup environment from the inside,

  • getting to know the processes of onboarding and customer retention,

  • gaining experience in marketing activities of various-sized companies,

  • independence and the opportunity to acquire new competencies in a dynamically developing young startup.



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